Products FAQ
If you can't find the answer to your question in our FAQ, you can leave us a message at any time, and we will get back to you as soon as possible.
What are your main product categories for fasteners?
Our core products include Hex Head Wood Screws, Machine-Wood Double-Thread Screws, and various bolts, all designed for reliable wood and metal connection in construction, furniture, and decoration industries.
Do you offer customized fastener solutions?
Yes! We support customization of screw specifications (diameter, length, thread pitch), surface treatments (galvanization, nickel plating), and head types to meet your specific project needs.
What quality standards do your products meet?
All our fasteners undergo strict quality testing for thread accuracy, tensile strength, and corrosion resistance, complying with international industrial standards and ensuring long-term durability.
What’s the production capacity of Ruian Hardware?
With a 5,000+ square meter factory and modern production lines, we can handle large-scale orders efficiently while maintaining strict quality control for each batch of products.
How do you ensure product quality during production?
We adhere to a strict quality management system, from raw material selection to finished product testing, to ensure every screw and bolt meets our "quality first" principle.
Can you provide samples for product testing?
Yes! We offer free samples (with shipping costs borne by the buyer) to help you test product performance before placing bulk orders.
What’s your lead time for bulk orders?
Our lead time depends on order quantity and customization requirements. Generally, standard products can be delivered within 15-20 working days, while customized orders may take 25-30 working days.
Do you provide after-sales service for your products?
We offer comprehensive after-sales support, including technical guidance for product installation and solution to any quality issues within the warranty period, ensuring a smooth cooperation experience for our clients.